Refunds, Returns, and Subscription Cancellations Policy
You will absolutely love our products and services.
However, you’re fully protected by a 100% money-back return policy on your current membership (month or year) and physical products.
Here’s how it works…
If you want to cancel a subscription you have with us, please use the information in the “Contact Us” section below to make your cancellation request.
Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honoring your request.
We will confirm your subscription has been cancelled by either email or postal mail.
First 30 Days (Physical Items)
If you are dissatisfied at any time during the first 30 days after purchase of any physical item, simply return all physical products we shipped to you (you pay return shipping), delete all digital files, including video, audio, and text files you obtained from us, and ask for a full refund. You will get your money back. That’s a firm promise and commitment.
In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they’re in like new condition). Returned physical products are subject to a re-stocking fee equivalent to 20% percent of the purchase price.
We do not take title to a returned physical product until we receive it. In limited circumstances, and at our sole discretion, we may issue a full or partial refund without the return of a physical product you purchased from us. If we issue such a refund without a product return, we do not take title to the physical product that has not been returned.
Shipment and Risk of Loss
When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.S. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit.
Email your refund or subscription cancellation request to NREProject[at]gmail.com. Please include the words “Refund Request” or “Subscription Cancellation Request” in the subject line of your email.
Send your written request for a refund or subscription cancellation by first class postal mail to:
Attn: Refunds & Subscriptions Department
5600 Oak Road
Poland, IN 47868
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.
Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
This refund policy was last updated on September 3, 2017.
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